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Ask Erin

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Erin chatbot

Hi! I’m Erin, an automated IDShield representative here to assist you with any questions you may have.

There is an account on my credit report that I did not open. Doesn't that confirm that I’m a victim of identity theft?

  • No. Many reports contain errors. If you find an account on your credit report you don’t recognize, call that creditor and ask them to tell you whether there is an account that was opened with the use of your personal identifying information, particularly, your Social Security number.