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Ask Erin

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Erin chatbot

Hi! I’m Erin, an automated IDShield representative here to assist you with any questions you may have.

What is credit or debit card fraud?

  • Credit and debit card fraud, sometimes referred to as “existing account fraud,” occurs when a thief steals information on an existing account and then uses it to make use of that account.

    In contrast, “new account fraud” happens when the thief uses the victim’s personally identifiable information to establish an entirely new account of which the victim has no knowledge.