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Ask Erin

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Erin chatbot

Hi! I’m Erin, an automated IDShield representative here to assist you with any questions you may have.

What is the difference between resolution, remediation, and restoration?

  • Use of the terms “resolution,” “remediation,” and “restoration” by different businesses or products can mean different things. There is no industry-standard for the definition of each. We urge consumers to thoroughly understand the services offered when considering an identity theft product.

    Important questions to get answers to include: - Does the company take on the bulk of the work necessary to help me recover from identity theft—including making phone calls and mailing letters as needed—or does the company simply provide a “do-it-yourself” kit? - Is the company staffed with experts on the numerous and varied aspects of identity theft?