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Ask Erin

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Erin chatbot

Hi! I’m Erin, an automated IDShield representative here to assist you with any questions you may have.

What is identity theft Restoration?

  • The goal of the comprehensive restoration service provided to IDShield members by Kroll is to undo the damage done by the identity thief. Action taken by a Kroll licensed private investigator on behalf of the member not only resolves known issues, but can also potentially identify and resolve previously unknown identity theft events if any exist. The results: The IDShield member is not held responsible for the debts created by the identity thief, consumer reports are returned to their pre-theft status and other records (where possible) are cleared of the activity created by the identity thief. (Note that there are instances involving medical and criminal identity theft that removal of the thief’s information from records may not be possible.)