Réponses aux questions fréquemment posées

IDShield surveille les zones ci-dessous et vous avertit des risques potentiels pour votre identité. Learn more.

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• SIN monitoring

• Alertes sur les menaces d'identité

• Surveillance du Dark Web
• Surveillance des médias sociaux

• Surveillance des dossiers publics

• Surveillance des enfants mineurs dans le cadre des régimes familiaux

• Surveillance des dossiers judiciaires

• Surveillance des changements d'adresse

• Gestion de la réputation

• Recherche et surveillance des délinquants sexuels

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IDShield accepte les modes de paiement suivants :

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• Ébauche bancaire mensuelle

• Ébauche bancaire annuelle

• Carte de crédit mensuelle

• Carte de crédit annuelle

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En raison de la nature des abonnements des plans, IDShield n'accepte pas les cartes de crédit prépayées.

La surveillance « 1B » fait référence au nombre d'agences de crédit surveillées (l'agence de crédit étant TransUnion). Offrir une surveillance d'un bureau via TransUnion permet de maintenir les coûts des plans IDShield bas tout en surveillant des données importantes. La surveillance d'un bureau est efficace car il est rare que le vol d'identité lié au crédit se limite à un seul événement et que cet événement soit signalé à un seul bureau de crédit.

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Les prêteurs, les créanciers et de nombreuses entreprises vérifient et soumettent les données qui se retrouvent sur vos rapports de crédit. Mais tous ne relèvent pas du même bureau d'évaluation du crédit. Si des changements ou des demandes de renseignements sont apportés, les participants recevront une alerte.

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It’s important to note that when identity theft is confirmed, the restoration process deals with ALL national credit reporting agencies, so that all of the member’s reports are reviewed, and any fraudulent information discovered on the reports is disputed.restoration process deals with ALL THREE national credit reporting agencies, so that all of the member’s reports are reviewed, and any fraudulent information discovered on the reports is disputed.

IDShield a des détectives privés agréés pour fournir la meilleure restauration d'identité possible et annuler les dommages causés par les voleurs d'identité. Les détectives privés agréés d'IDShield travailleront aussi longtemps qu'il le faudra pour restaurer l'identité d'un membre à son état avant le vol, afin de s'assurer qu'il ne soit pas tenu responsable des dettes créées par le vol d'identité. En effectuant des services de restauration, les rapports des consommateurs sont rétablis à leur état antérieur au vol et d'autres dossiers sont purgés des activités créées par le voleur d'identité.

Nous analysons certains comptes de médias sociaux à la recherche d'anciennes publications et de photos que vous avez publiées ou sur lesquelles vous êtes tagué et qui peuvent être dommageables sur le plan professionnel. La recherche définit cela comme des photos contenant de la nudité, de la violence, de la drogue, de l'alcool ou des armes, et du contenu textuel contenant des jurons, des commentaires toxiques ou des sentiments très négatifs.

IDShield croit que tout le monde a le droit de vivre sa vie en ligne sans inquiétude. Bien qu'Internet ne manque pas de menaces, IDShield aide les gens à se reposer. IDShield agira toujours avec intégrité et utilisera vos données uniquement pour vous fournir des services. IDShield sera toujours clair et transparent sur la façon dont vos informations sont stockées et traitées. IDShield fait partie du PPLSI, créé en 1972, qui offre des plans de protection juridique et d'identité et protège plus de 2 millions d'Américains du Nord.

La plupart des incidents préexistants de vol d'identité ne sont pas couverts par l'indemnité de restauration complète. Cependant, nos plans peuvent tout de même fournir une protection et un soutien précieux.full restoration benefit. However, our plans can still provide valuable protection and support.

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Des avantages tels que la consultation illimitée avec un spécialiste en vol d'identité pour vous aider à gérer le vol d'identité préexistant, l'aide à placer une alerte de fraude sur vos comptes de crédit et la surveillance continue pour suivre tout nouveau problème fournissent un soutien essentiel lorsque vous en avez le plus besoin.ongoing monitoring to track any new issues provide critical support when you need it most.

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Si vous avez déjà été victime de vol d'identité, inscrivez-vous immédiatement et contactez nos détectives privés licenciés pour aider à prévenir des dommages supplémentaires à vos finances et à votre réputation.

The dedicated IDShield Member Services Team is ready to help. Please get in touch with a customer service representative at (888)-494-8519 or via chat at www.idshield.com between 7 a.m.-7 p.m. CST Monday-Friday or via the IDShield app, where assistance from the Member Services Team and IDShield Consultants is just a tap of the app away. A member of the team will be happy to assist you.

You can find your membership number in your welcome email after signing up for the services. You can also find it after logging into your account via accounts.legalshield.com or on the IDShield mobile app. If you need assistance locating it, you can contact IDShield Member Services at (888)-494-8519, via chat at www.idshield.com between 7 a.m.-7 p.m. CST Monday-Friday or via the IDShield app, where assistance from the Member Services Team is just a tap of the app away.

Yes. LegalShield and IDShield are two separate memberships. You will have a unique membership number for both.

Access after-hours consultation for covered identity theft emergencies. Call (866)-696-0927 to speak to a representative 24 hours a day, 7 days a week. You can also log in to the IDShield mobile app and select Call Emergency Line to make your call.

Credit report monitoring in itself does not prevent identity theft. However, it’s a tool that can alert you to activity that may indicate identity theft is being attempted or has occurred. If you learn someone used your data to apply for credit, you’ll take steps to prevent future misuse of your data.

After you have signed up for an IDShield membership, you will receive a welcome email. It will contain the instructions to log in to accounts.legalshield.com and download the IDShield mobile app.

You can update your billing info at accounts.legalshield.com. Log in, go to Account Settings, and select the plan you’d like to update. Then scroll down to Member Payment Information and select Edit. If you need further assistance, please contact Member Services at (888)-494-8519 from 7 a.m. – 7 p.m. CST, Monday through Friday, and a member of the team would be happy to help.

IDShield is a pre-paid monthly subscription service, and our members have the right to cancel at any time. Per our company policy, all cancellation requests must be provided in writing. The easiest way to do so is by emailing us at [email protected] with your name, membership number, phone number, and your request to cancel the membership.

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For annual memberships, you may cancel any time after your first 12 months. If you would like to speak to someone about options to maintain your membership, please call as soon as possible at (844)-714-8494 between 7 a.m.-7 p.m. CST Monday-Friday, and a member of our team would be happy to help.

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Please note: If your membership was obtained through your employer, we also recommend notifying your Human Resources department to ensure your cancellation is fully processed.

You may request reinstatement at any time by contacting your LegalShield Associate or Member Services at (888)-494-8519 between 7-7 CST Monday-Friday, and a member of the team would be happy to help.

The dedicated Member Service Team is ready to help. Please get in touch at (888)-494-8519, via chat at www.idshield.com between 7 a.m. -7 p.m. CST Monday-Friday or via the IDShield app, and a member of the team will be happy to assist you.

Federal law ensures that all Americans have the right to get a free credit report every 12 months from all three consumer reporting agencies (Equifax, Experian, and TransUnion). Get yours for free by visiting www.AnnualCreditReport.com, calling 1-877-322-8228 or downloading this request form and mailing it to: Annual Credit Report Request Service, P.O. Box 105281, Atlanta, GA 30348-5281.

Credit report monitoring in itself does not prevent identity theft. However, it’s a tool that can alert you to activity that may indicate identity theft is being attempted or has occurred. If you learn someone used your data to apply for credit, you’ll take steps to prevent future misuse of your data.

The dedicated IDShield Member Services Team is ready to help. Please get in touch at (888)-494-8519 or via chat at www.idshield.com between 7 a.m.-7 p.m. CST Monday-Friday or via the IDShield app. A member of the team will be happy to assist you.

Please ensure that the OS on your device and your IDShield app is updated to the latest version. For further assistance, please contact Member Services at (888)-494-8519 or via chat at www.idshield.com between 7 a.m.-7 p.m. CST Monday-Friday, and a member of the team will be happy to help.

• Sign into your account

• Click on “Account”

• Click on “Update monitored information”

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If you need further assistance, please contact Member Services at (888)-494-8519 or via chat at www.idshield.com between 7 a.m.-7 p.m. CST Monday-Friday, and a member of the team will be happy to help.

If you have already requested to reset your password but didn’t receive an email, please ensure that you have not previously unsubscribed from our emails, as this prevents password reset emails from being received. You can also add the email address to your approved sender list by whitelisting it.

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If you need further assistance, please contact Member Services at (888)-494-8519 or via chat at www.idshield.com between 7 a.m.-7 p.m. CST Monday-Friday, and a member of the team will be happy to help.

There may be several reasons for this error. For example, the user may have multiple profiles that need to be linked by the Member Service Team. Please get in touch for further assistance at (888)-494-8519, via chat at www.idshield.com, or the IDShield app between 7-7 CST Monday-Friday, and a member of the team will be happy to help.

There may be several reasons for this error. For example, the user may have multiple profiles that need to be linked by the Member Service Team. Please get in touch for further assistance at (888)-494-8519, via chat at www.idshield.com, or via the IDShield app between 7 a.m.-7 p.m. CST Monday-Friday, and a member of the team will be happy to help.

To resolve the issue, please go to the platform that you cannot log into and:

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• Clear your cache/cookies/history

• Close all browser windows, etc.

• Mobile users – manually enter your credentials.

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Don’t use auto fillers if you are having issues logging in. If you need further assistance, please contact Member Services at (888)-494-8519, via chat at www.idshield.com, or via the IDShield app between 7 a.m.-7 p.m. CST Monday-Friday, and a member of the team will be happy to help.

The invited users may have multiple profiles that need to be linked by the Member Service Team. Please get in touch for further assistance at (888)-494-8519, via chat at www.idshield.com, or via the IDShield app between 7 a.m.-7 p.m. CST Monday-Friday, and a member of the team will be happy to help. What if it’s an individual plan that doesn’t allow dependents?

You can start by trying your Membership Number. If that doesn’t work, the invited users may have multiple profiles that need to be linked by the Member Service Team. Please get in touch for further assistance at (888)-494-8519, via chat at www.idshield.com, or via the IDShield app between 7 a.m.-7 p.m. CST Monday-Friday, and a member of the team will be happy to help.

Credit report monitoring in itself does not prevent identity theft. However, it’s a tool that can alert you to activity that may indicate identity theft is being attempted or has occurred. If you learn someone used your data to apply for credit, you’ll take steps to prevent future misuse of your data.

Identity theft is the third-party use of your personal information to obtain goods and services without your knowledge or consent. Learn more at www.idshield.com/what-is-id-theft/.

There are numerous ways that thieves can obtain personally identifiable information (PII). Examples include:
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• Stealing physical items such as mail, wallet/purse, smartphone, trash, etc.

• Stealing digital data as when a business computer system is breached, your computer is tainted with malware or a skimmer is placed on a payment card reader.

• Gathering personal information from social networks and data aggregator websites.

• Phishing schemes – tricks to get you to reveal information.

Sometimes a consumer may think identity theft has occurred when it may not actually have. If there is an account on your credit report that you did not authorize, it’s possible that an identity thief used your information to create an account, or it could simply be the result of a credit reporting error.

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You can prove you’re a victim of identity theft if you can confirm that your Social Security number or other key piece of your Personally Identifiable Information was used to open a credit card account, obtain a loan, submit health care information or similar unauthorized activity.

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IDShield members have unlimited consultation with Licensed Private Investigators if they have any questions or concerns regarding the status of their identity.

Identity theft is much more than credit card fraud. It’s the fraudulent use of personally identifiable information (PII) by a thief for the purpose of obtaining goods, services, and/or employment, committing a crime, gaining a benefit, or hiding a real identity. It can include a consumer’s name, Social Security number, date of birth, address, driver’s license number, telephone number, passport information, birth certificate information, student transcript data and medical record information.

Remember, identity theft is not limited to credit fraud. In fact, credit-related identity theft accounts for only a small amount of the identity theft incidents reported to the FTC each year.

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Someone can misuse your driver’s license number, make counterfeit checks using your personal information, use your identity to rent an apartment or apply for a payday loan, or give your name and other identifiers to the police if they’re arrested. These activities and others have nothing to do with your credit history.

Often confused with the “deep web,” which is simply those parts of the internet not indexed by any search engine, the “dark web” includes those sites that take measures to hide their IP address to remain anonymous. The most notorious sites on the dark web are those with illegal activities such as selling stolen information (think credit/debit card data and personal identifiers that can be used to commit identity theft), drug sales, weapon sales and pornography. If you ever must visit the dark web, you should consider dark web monitoring first.

Credit and debit card fraud, sometimes referred to as “existing account fraud,” occurs when a thief steals information on an existing account and then uses it to gain access to financial information, such as for making unauthorized purchases.

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In contrast, “new account fraud” happens when the thief uses the victim’s personally identifiable information to establish an entirely new account of which the victim has no knowledge.

Although most credit reports contain the same information, there is a chance that one credit report might have data that a different credit-reporting agency doesn’t have. If you get credit scores that are each based on a different credit report, you could see other credit scores.

No. Many reports contain errors. If you find an account on your credit report you don’t recognize, call that creditor and ask them to tell you whether there is an account that was opened using your personal identifying information, particularly your Social Security number.

Account takeover is a type of cybercrime in which a malicious actor gains unauthorized access to someone else’s online account, such as a bank account, email or social media account, and uses it for fraudulent purposes.

Phishing is a type of scam where attackers try to trick you into giving away sensitive information like passwords, credit card numbers, or personal details. They usually do this by pretending to be someone you trust, like your bank, a coworker or a well-known company.

Yes, there are emails that look official and are accompanied by fake links or attachments. There are texts (smishing) with urgent messages and calls to action, asking you to click to remedy an issue. There is Vishing, which is a phone call with someone acting as technical support, your bank or someone else asking for information.

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A fraud alert is added to your credit report to notify creditors to take extra steps to verify your identity before extending credit. It lasts for one year and can be renewed annually. If you’re a confirmed victim of identity theft, you can request an extended fraud alert that lasts for seven years.

A credit freeze, on the other hand, locks your credit file and prevents lenders from accessing your credit report, making it nearly impossible to open new lines of credit in your name. To apply for new credit, you must temporarily lift the freeze.